Information Madness

Sir
It is ironical to say that i booked IPTV of MTNL in collaboration with AKS TV on 21/05/2009 which was installed by Mr kapil (9868337240) on 04/06/09 vide no. DL 00011339 (STB with MAC ID A00663FC). It was activated after a few days but with fringing problem & waiting signal. The same was brought to the notice of Me Kapil & Mr Praveen who could not rectify the problem. Later on complaint no D/090615/55 was filed but AKS TV did not respond. Again second complaint was filed vide D/090708007 dated 10/07/09 but all in vain. A third complaint was filed vide complained no D/090818/28 which was attended by Mr Kapil on 22/08/09 who changed the STB- A00E4F12 VIDE NO DL 00015264 but changing STB could not check the fringing, which Mr Kapil assured to remove from exchange, which was not done. In the mean time Mr Manoj was contacted who asked to file the complain and assured to get rid off the problem. The fourth complaint was filed vide no /09017/20 dated 17/09/09 through Ms Santosh, who assured solution within 24 hours, which was attended one day after by Mr. Amit, who went without solution of the problem. A reminder no 15621 dated 22/09/09 9.00AM as mentioned by Ms Jyoti was filed, in response to that Mr Vinod came on 23/09/09, who could not remove the problem in the lack of coordination with attendants in the exchange. On 24/09/09 1.00 PM, Ms Jyoti Bhatia gave line to Ms Archana Arora who gave the complaint no reminder 15788 dated 24/09/09 and promised to rectify but it is unfortunate that till date the problem is as it was at the time of installation.
Now it is mentioned that believing & feeling good reputation of MTNL, I opted for IPTV but AKS TV has not only ruined the reputation of MTNL, it could not prove it self a good service provider. Being a sincere customer, I always deposited the bills well in time believing AKSTV will give proper service but they proved me wrong. Now I request you to disconnect the service immediately and refund all the bills which I have paid for nothing.

POONAM JUGRAN
IPTV USER ID-1127863227

@Poonam,
That is the problem with our Indian consumer service providers. They don't understand the concept of customer service and customer satisfaction. They know that there are plenty of us.. so if they don't satisfy one customer, they won't loose anything..