Information Madness

Whether you are using Reliance Mobile, Tata Indicom WLL, Airtel Mobile or BSNL or MTNL services,  when it comes to complain about the service --- there is no proper channel that you can go through.

Most of the complains against these service providers are unheard or goes to the deaf ears. Well hopefully that will not be the case for future. The Telecom Regulatory Authority of India is working on an online consumer grievance redress platform that will enable subscribers to lodge their complaints against any service provider through the Internet or an SMS.

The platform will automatically direct the grievance to the particular service provider after which the regulator will set a time for resolution of the problem.

Speaking to Business Line, the new TRAI Chairman , Mr J. S. Sarma, said, “The regulator needs to be seen as being effective in addressing consumer-related issues. As of now, there seems to be no real platform where consumers can voice their grievances and be assured of redress. We are looking at setting up an online mechanism that will make it easier for subscribers to get their problems addressed. This will also allow us to keep us track of the status of the grievances.”