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New Revamped And User Friendly Site From IRCTC

logesh
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IRCTC.co.in the online portal for booking Railway ticket online, which is being maintained by Indian Railway Tourism and Catering Corporation, has come up with a new beta version of the site.

The new site will now allow the users to book the tickets with few clicks. It is been found that nearly 2.5 lakhs tickets are booked each day through IRCTC.co.in

Broad Vision, the ecommerce script provider for the site .Subir Agrawal, director, business consulting, South Asia Pacific, Broad Vision told the AlooTechie, “IRCTC has been receiving constant suggestions from users regarding what additionally needs to be done to make the overall user experience of the site better. The beta site is an attempt to incorporate the same and ensure that the benefits of latest technical advancements and trends are passed on to the customers. The new site has been prepared to make use of latest trends in internet commerce”.

User can plan and book their journey much faster by going to the ‘my travel’ page which shows the availability of various trains and seats in all class in the same page. Users can log in to the beta site with their existing username and password.

Live bookings are being performed in the beta site which allows the users to view, print or cancel the tickets booked in beta site from main site and vice versa. Subir Agarwal also informed that the feedbacks from the users are welcomed; and the site will be going live in short period of time.



Our valuable member logesh has been with us since Thursday, 10 December 2009.

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    Pranjal
    2010-07-20 22:00:10
    I have an IRCTC account which is locked second time.
    When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
    I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
    I sent an email at care@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc- login.html and got an automated email as Ticket Confirmation for the request.
    IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.

    Can someone please help me.
    Reply
    • 0
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    Anonymous
    2010-11-29 18:21:28
    i have called on same no but there is no reply from, when we dilaled the no its says temp. disconnected.
    i think they have changed there 24*7 cust no, but they dont update the same on site.
    like all govt compn's.
    Reply
    • 0
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    Devika
    2010-08-25 08:57:05
    Same issue, as faced by Pranjal. Am consistently sending emails to them. No complete response and their 24 hours help line, is not reachable :( Please do something on this...
    Reply

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