When you find that your headphone stops working or works intermittently, then Apple will replace it for free of charges. This replacement program is activated for iPod shuffle (3rd gen) headphones and will be available for two years from purchase date. Additionally, Apple In-Ear Headphones with Remote and Mic and Apple Earphones with Remote and Mic which shows the symptoms noted above are also addressed by this program.
Problems:
- Controls are non-responsive or works intermittently
- Unexpected volume decrease or increase
- Unexpected playing of voice feedback
- Serial amount ranges of the iPod shuffle with the covered headphones:
- xx909xxxxxx to xx952xxxxxx
- xx001xxxxxx to xx004xxxxxx
If you have one of these problematic headphones then you will have to provide the following information:
- Serial number of your iPod or iPhone
- Shipping and Billing addresses
- Credit card information
The Apple iPod shuffle and its headphone is one of the third generation mobile which comes with a remote replacement program which has been announced later today by the Apple Inc. Some of this 3rd generation iPod shuffle owners have got some problems with the iPod shuffle headphones which have been happening between the February 2009 and 2010.
When you find that your headphone stops working or works intermittently, then Apple will replace it for free of charges. This replacement program is activated for iPod shuffle (3rd gen) headphones and will be available for two years from purchase date. Additionally, Apple In-Ear Headphones with
Remote and Mic and Apple Earphones with Remote and Mic which shows the symptoms noted above are also addressed by this program.
Please visit the Online Service Assistant: https://selfsolve.apple.com/GetWarranty.do in Apple Support website and select “Replace part or accessory” as the service needed. Then choose “Headphones” to complete the request.
Get New Headphone In Replacement Program By:
After finishing your online service request, Apple will forward you a replacement along with a pre-paid acknowledgment envelope so that you can address back the original headphones. It’s necessary you return the original headphones so that they can be examined and recycled responsibly. If Apple does not receive it with 10 business days, your credit card will be charged a non-return fee.
If you are US customer then visit your nearest Apple Retail Store to access a replacement. Non US barter can visit an Apple Authorized Service Provider to get a replacement. http://support.apple.com/kb/HT1434.
Apple Announces iPod Shuffle Headphones Replacement
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